The following procurement cannot be submitted on-line. Interested vendors can download the solicitation document file and any listed addendum listed below.

If you would like further information regarding this procurement, e-mail or call the Procurement Administrator listed below.

Solicitation Title:
Back Office System and Customer Service Center Operations Services for the 91 Express Lanes in Orange and Riverside Counties
Solicitation Number:
Brief Description:
Contractor services for BOS/CSC. Contractor will enter into a three-party agreement between the Orange County Transportation Authority, Riverside County Transportation Commission and Contractor. OCTA is the lead agency in this procurements. Please follow RFP instructions for communication protocol. Local Express Lanes funds used. No federal funds used; therefore no DBE participation goal. Combined budget for initial Agreement Term for both agencies is $73,050,000.
Pre-proposal date: May 7, 2019. Please refer to RFP for site visit locations.
Technical questions deadline: June 7, 2019
Pricing questions deadline: June 14, 2019
All non-technical questions deadline: June 14, 2019
Agencies' response deadline: June 21, 2019
Proposal due date: July 12, 2019 - at or before 2:00 p.m.
Interview dates: August 27 and 28, 2019
All prime and subcontractors must have registered their businesses in CAMM NET to be awarded a contract.
Agencies' Boards of Directors/Commissioners must approve the contract award to the firm/team recommended by staff.
Offerors are advised to examine the liquidated damages, prohibition, conflict of interest and public records and information language in Section I of the RFP and in various articles in the Proposed Agreement, in addition to Insurance and bonding requirements and Intellectual Property language in the Agreement.
All communication regarding this RFP must be submitted to Ms. Reem Hashem, Section Manager, through following email address (stated in RFP):
Date Posted:
4/22/2019 12:00:00 AM
Closing Date:
7/12/2019 2:00:00 PM (PST)
Contract Administrator:
Reem Hashem
Phone Number:
(714) 560-5446
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  1. Click on the button(s) above to download the file(s). Vendors should download all files listed before responding to this solicitation.
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A list of users who have downloaded this solicitation package is available from the Planholder's List Report


Please answer the following questions before downloading a solicitation document Your answers to this survey may be updated any time before the request for bids/proposals closes.

1. Do you intend to participate in the submittal of a bid/proposal for solicitation 91177?
2. Do you plan on participating as a Prime Contractor or a Subcontractor?
2a. Do you need to find subcontractor(s)?
3a. Please list the services needed and instructions for how subcontractors should contact you:
Needed Services:
Contact Instructions:
3b. Please list the services you can provide and instructions for how Prime contractors should contact you below:
Provided Services:
Contact Instructions:


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