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The following procurement cannot be submitted on-line. Interested vendors can download the solicitation document file and any listed addendum listed below.

If you would like further information regarding this procurement, e-mail or call the Procurement Administrator listed below.

Solicitation Title:

Genesys Cloud Voice Call Center Solution

Solicitation Number:

42140

Brief Description:

The Orange County Transportation Authority (Authority) invites proposals from qualified consultants to provide a Genesys Cloud Voice Call Center Solution system. The budget for this project is $302,650 for an eighteen (18)-month term. Offerors must be Genesys authorized partners/distributors for Genesys Cloud Voice.

Instructions:

Please download the solicitation package for further instructions.

Date Posted:

3/28/2024 12:00:00 AM

Closing Date:

4/25/2024 2:00:00 PM (PST)

Contract Administrator:

Rhea Aninzo

Phone Number:

(714) 560-5650

E-Mail:

raninzo@octa.net

Download Solicitation Package

Download Solicitation Calendar

Instructions for Downloading Solicitation Documents:

Click on the button(s) above to download the file(s). Vendors should download all files listed before responding to this solicitation.
If the file name ends in (.pdf), you will need Adobe Acrobat Reader to read and print the document. If you don't have the Adobe Acrobat Reader, you can download it free from Adobe here.

A list of users who have downloaded this solicitation package is available from the Planholder's List Report

Survey

Please answer the following questions before downloading a solicitation document Your answers to this survey may be updated any time before the request for bids/proposals closes.

1.	Do you intend to participate in the submittal of a bid/proposal for solicitation 42140?

Yes No

2.	Do you plan on participating as a Prime Contractor or a Subcontractor?

Prime Contractor Subcontractor

2a.	Do you need to find subcontractor(s)?

Yes No

3a.	Please list the services needed and instructions for how subcontractors should contact you:

Needed Services:

Contact Instructions:

3b.	Please list the services you can provide and instructions for how Prime contractors should contact you below:

Provided Services:

Contact Instructions:

Yes, please email me when there are updates to this planholder's list.

Addendum

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