The Orange County Transportation Authority ("Authority" or "OCTA") is committed to protecting your on-line privacy and the confidentiality of personal information you may provide while interacting with the OCTA on the Internet. This policy seeks to clarify our privacy policy.

Collection of Personal Information

The Authority does not automatically collect personally identifiable information about visitors who do no more than browse this site or download information from it. We do not release information about the collection of IP addresses to any third party, except under court order. While we maintain logs of user activity in order to help us manage the website, the information stored in these logs does not identify users personally. The logs store such things as the domain name and IP addresses used to access our website; the type of browsers and operating systems used by site visitors; the date and time of site visits; and the pages accessed. Authority staff may use this information to help improve the website and its features.

Personal Information You Send

The OCTA values both your use of this site and feedback you provide. If you participate in a survey or send us an e-mail, your e-mail address and the other information you volunteer will be collected. In addition, visitors who request services through this site may be required to furnish additional information to enable us to provide the service requested. The additional information collected will be no more specific than if the visitor were requesting the service by any other means, including by telephone or an in-person visit to an OCTA facility. We may share this information with other public agencies or organizations if such action is required to provide the assistance you are requesting.

Security of Your Personal Information

With the importance of protecting user personal information in mind, we do not rent, sell or give away any information identifying you individually to third parties for marketing or mailing list purposes without your permission. We also do not disclose credit card information, except for purposes related to your credit card transaction, or with your permission, or as required by law.

Public Records

As a governmental agency, we are governed by the California Public Records Act. (California Government Code section 6250 et seq.) As such, most business you conduct with the OCTA becomes a public record and is open for public inspection. Public records may be posted on the website for electronic access. Records posted on the website are also available for public inspection by requests made in person, by mail or by telephone at the appropriate OCTA office.


The Authority makes reasonable efforts to avoid the use of "cookies," the data files stored on your computer by your web browser which provide information about you. Cookies may be used on our site when needed to maintain the functionality of an interactive application and are used only during the session in which you access the interactive application. Cookies created on your computer by using this website do not contain personal information and do not identify you individually. The cookie feature is used to store a temporary identifying tag on your computer. Depending on the settings of your browser or other methods, you can refuse or delete cookie files from your computer. Turning off the cookie option may limit your access to interactive applications of the Authority's website.

Sending E-Mail

If you send the Authority an e-mail that includes personal information, we normally will use the information only to respond to your message. However, we may forward your e-mail to another agency if we believe that agency is better prepared to answer your question. We do not use information received in e-mails to create personal profiles, and we do not give or sell e-mail information to others for commercial purposes. If you send us a threat or a message that describes or promotes unlawful activity, we will forward the e-mail to the appropriate law enforcement authorities.

Information Collected and Stored Automatically

We may analyze user traffic patterns on our website from information automatically provided by your browser when you visit our site. This information includes the IP address of your computer or network, the date, time, and page(s) you visited on our site, your browser and operating system, and the referring page (the last webpage you visited before accessing our website). We may also use the aggregated information from all of our visitors to measure server performance and improve the content of our website.

Links to Other Sites

The OCTA may provide links to web pages that are not part of the OCTA website. The privacy policies and procedures described here do not necessarily apply to those sites. We suggest that site visitors contact these sites directly for information on their data collection and privacy policies.

Site Security

We monitor network traffic to identify unauthorized attempts to upload or change information or to otherwise cause damage to the website. Anyone using the Authority's website expressly consents to such monitoring.

Electronic Commerce

Users choosing to engage in electronic commerce with the Authority via this website are provided with reasonable security measures. OCTA e-commerce transactions are performed only under tightly controlled circumstances where there are appropriate safeguards in place to reasonably protect sensitive data. While e commerce transaction systems supported on the OCTA's website are intended to ensure that financial data remains secure at all times, the Authority does not represent that the system is fail-proof.

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